{"page":{"id":278,"title":"Help Center","handle":"help-center","url":"https://honeyshirt.com/help-center/","body_html":"

Last updated:

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Welcome to the Honeyshirt Help Center. Whether you are choosing a size, waiting for a parcel, swapping a tee or checking on a refund, this page points you to the right answer in as few clicks as possible. Each topic below has a short summary and links to the page with every detail. If you still need a person, our team answers at support@honeyshirt.com within 1 business day.

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Quick answers

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Orders

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Every Honeyshirt tee is printed after you order it, so the first part of every order is spent printing and inspecting rather than travelling. You receive an order confirmation email straight away and a shipping email with tracking when the parcel leaves us. Within 24 hours of ordering, as long as the order has not shipped, you can change the size, colour, design, personalization or address, or cancel completely, free of charge.

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Personalized orders

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For tees with a name, number, date or photo, we print exactly what you enter. Read the fields carefully before paying, upload the sharpest photo you have, and only use photos you have the right to use. If a photo looks too small or blurry to print well, or a spelling looks like a mistake, we email you before printing, which can add a day to processing.

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Group and gift orders

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One order can contain many designs and sizes, and every shirt keeps its own 60-day cover. For gifts, use the recipient’s address for shipping and yours for billing. If the size turns out wrong, the recipient can exchange it.

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Shipping and delivery

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Shipping is free on every order with no minimum spend. We deliver to the United States, Canada, Australia and New Zealand, and every order ships from the United States. Most orders arrive within 4–10 business days in total. Parcels to Canada, Australia and New Zealand pass through customs, which can add time, and the destination country may charge import duties or taxes that are paid by the recipient.

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Late or lost parcels

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If tracking has not updated for 7 business days, or the parcel is 7 business days past the latest estimate, contact us. We investigate with the carrier, and if the parcel is confirmed lost or not found within 5 business days, you choose a free replacement or a full refund.

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Returns and exchanges

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You have 60 days from delivery to return or exchange any tee, for any reason. Contact us first with your order number and the reason; once we approve the return, you have 14 days to post it. Misprints, defects, wrong items and transit damage are free to fix and usually do not need to be sent back. For change-of-mind returns and size swaps, you pay the return postage and we pay to ship the exchange to you. There are never restocking fees.

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Refunds

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A refund is approved when we receive and inspect your return (within 2 business days of arrival), approve a photo claim, or confirm a cancellation. The money then reaches your original payment method within 7 calendar days. You can choose store credit instead if you prefer. Refunds are made in US dollars.

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Payments

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Prices are in US dollars and the payment options available for your order are shown at checkout before you pay. Payments are processed securely by payment providers; we never see or store your full card number and never ask for card details by email or phone. Shipping is free, so the total is the item price plus any tax shown at checkout.

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Products and sizing

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Our classic tees use a unisex, straight-cut fit with a crew neck and short sleeves, in sizes S, M, L, XL, 2XL, 3XL, 4XL and 5XL. The full chest measurement of the classic tee runs from 36 inches (S) to 64 inches (5XL) and body length from 28 to 35 inches. The most reliable way to choose is to measure a tee you already like flat across the chest and compare it with the chart.

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Caring for your tee

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Turn the tee inside out, wash cold on a gentle cycle, tumble dry low or hang dry, and avoid ironing directly on the print, bleach and fabric softener. This keeps both the fit and the print looking their best.

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Account and privacy

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You can check out as a guest or create an account to see your orders and save addresses. We use your information only to make, ship and support your order; photos uploaded for personalized tees are used only for printing. We do not sell personal information, and you can ask to see, correct or delete your data at any time.

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Copyright and designs

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We sell only designs we have the right to sell and decline personalization that copies other people’s logos or characters. Rights owners can report concerns quickly.

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Step-by-step guides

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How to exchange a tee for a different size

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  1. Check the Size Guide and decide on the new size.
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  2. Email support with your order number and the new size, or use the return or exchange ticket on Submit Ticket.
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  3. Wait for our approval email with the return address, usually within 1 business day.
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  4. Post the unworn tee back within 14 days, with your order number inside.
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  5. We ship the new size free and send you its tracking link.
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How to report a misprint or damage

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  1. Lay the tee flat in daylight and photograph the whole tee, a close-up of the problem and the size label.
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  2. Email the photos with your order number within 60 days of delivery.
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  3. Choose a free replacement or a full refund; in most cases you do not need to return the tee.
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How to fix a mistake in an order you just placed

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  1. Find your order number in the confirmation email.
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  2. Email support within 24 hours with the subject “Change” and exactly what needs correcting.
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  3. Wait for our written confirmation before assuming the change is made.
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How to check a gift will arrive in time

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  1. Count back about 10 business days from the date you need the tee, then add a few days for weekends and holidays.
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  2. Add a little extra for personalized designs or deliveries to Canada, Australia or New Zealand.
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  3. If the timing is tight, email us before ordering with the date and destination for an honest view.
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How to find out what happened to a parcel that has stopped moving

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  1. Open the tracking link from your shipping email and note the date of the last update.
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  2. If fewer than 7 business days have passed, keep an eye on it; gaps of a few days are common, especially across borders.
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  3. If 7 business days have passed with no update, email us with your order number. We start a carrier investigation and keep you updated until it is resolved.
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How to request a copy or deletion of your personal data

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  1. Email support from the address used on your orders with the subject “Privacy request”.
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  2. Say whether you want a copy of your data, a correction, or deletion.
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  3. We may ask a simple question to confirm it is you, then respond within the time the law requires.
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How to choose a size for someone else without asking

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  1. Borrow one of their favourite T-shirts while they are out and lay it flat.
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  2. Measure straight across the chest, 1 inch below the armholes, and from the top of the shoulder to the hem.
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  3. Compare both numbers with the classic tee chart in the Size Guide and pick the closest size; when in doubt, choose the larger one.
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  4. Keep the order confirmation so the recipient can exchange the size within 60 days of delivery if needed.
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Words you might see on our site

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Still need help?

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Email support@honeyshirt.com, submit a ticket or visit Contact Us. We reply within 1 business day, Monday to Friday. You can also learn more about Honeyshirt or browse every page on our sitemap.

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