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\nEvery Honeyshirt tee is printed for you after you order, then checked, folded and sent on its way from the United States. This Shipping & Delivery Policy explains how long that takes, where we deliver, what delivery costs (nothing, on every order) and exactly what we do when a parcel is late, lost or damaged. It applies to every order placed on honeyshirt.com. If something here is unclear, write to support@honeyshirt.com and a real person will answer within 1 business day.
\nHoneyshirt works on a print-on-demand model. We do not pull your shirt off a shelf of pre-printed stock; the blank tee in your size and colour is printed with your chosen design after your payment is confirmed. That is why there is a short processing period before anything leaves us. During those 1–3 business days we:
\nBusiness days are Monday to Friday, excluding US public holidays. An order placed late on a Friday, on a weekend or on a public holiday starts processing on the next business day. During very busy periods, such as the weeks before Father’s Day, Thanksgiving and Christmas, processing can take up to two extra business days. When that happens we show a notice on the site, and if your specific order is affected we email you rather than leaving you to guess.
\nYou receive two emails along the way: an order confirmation as soon as you check out, and a shipping confirmation with your tracking link when the parcel is handed over. If the confirmation email does not appear within an hour, check your spam or promotions folder, then contact us so we can confirm the order went through and the email address is correct.
\nShipping is free to every country we deliver to. The amount you see at checkout before you pay is the amount you pay; there are no handling fees added later. Delivery time is the processing time plus the carrier’s transit time.
\n| Destination | \nMethod | \nCost | \nProcessing | \nEstimated transit | \nEstimated total | \n
|---|---|---|---|---|---|
| United States | \nFree shipping | \n$0 | \n1–3 business days | \n3–7 business days | \n4–10 business days | \n
| Canada | \nFree shipping | \n$0 | \n1–3 business days | \n3–7 business days | \n4–10 business days | \n
| Australia | \nFree shipping | \n$0 | \n1–3 business days | \n3–7 business days | \n4–10 business days | \n
| New Zealand | \nFree shipping | \n$0 | \n1–3 business days | \n3–7 business days | \n4–10 business days | \n
There is no order minimum and no code to remember: one tee ships free, and so does a box of twelve. Transit times are carrier estimates, not guaranteed dates. Parcels travelling to Canada, Australia and New Zealand cross a border and pass through customs, so they are more likely to sit toward the longer end of the estimate. If your parcel runs well past the estimate, we step in as described in section 8.
\nMost Honeyshirt orders are gifts, so timing matters. A simple way to plan is to count 10 business days back from the day you need the tee in hand, then add a little buffer for weekends and holidays. For example, if you want a game-day shirt for Dad by a Saturday kickoff, ordering at least two full working weeks earlier gives the order room for printing, inspection and the full transit estimate.
\nA few habits help gift orders arrive on time:
\nWe cannot promise delivery by a specific date, but if you write to us before ordering with your deadline and destination, we will tell you honestly whether the estimate fits.
\nWe currently deliver to addresses in the United States, Canada, Australia and New Zealand. Orders ship from the United States. If your address is outside these four countries, checkout will not offer a shipping method and you will not be able to complete the order. We would rather tell you that plainly than accept an order we cannot deliver.
\nWe deliver to residential and business addresses. If you need delivery to a P.O. box, a parcel locker, or an APO/FPO/DPO military address, please email us before ordering so we can confirm whether the carrier for your order can deliver there. Within the United States this includes Alaska, Hawaii and US territories, where transit can take longer than the estimate above.
\nWhen your parcel leaves us, the shipping confirmation email includes a tracking number and a link to the carrier’s tracking page. The first scan can take 24 to 48 hours to appear after the label is created, because the carrier only scans a parcel once it has physically collected it. A tracking page that says “label created” for a day is normal; one that has not moved for several business days is something we want to hear about.
\nYou can also look up your order on our Order Tracking page using your order number and the email address you used at checkout. That page explains each order and tracking status in plain words, including what you should do (and what we will do) at each stage.
\nMost delivery problems start with a small address slip: a missing apartment number, a transposed ZIP or postal code, or an old address saved in the browser. Please check the full address on the checkout page before you pay. For Canada, Australia and New Zealand, include the postal code exactly as your local post uses it.
\nIf you notice a mistake after ordering, email us straight away with your order number and the corrected address. We can change it free of charge until the parcel is handed to the carrier, and within 24 hours of ordering we can usually still adjust anything, as explained on Cancel or Change an Order. Once the parcel has shipped, we will ask the carrier to redirect it, but the carrier decides whether a redirect is possible.
\nIf a parcel comes back to us because the address was incomplete or undeliverable, we contact you and reship it as soon as you confirm the correct address. If the mistake was ours, for example we printed the wrong label, the reship is entirely on us.
\nFamily reunions, team events and matching couple tees often mean several shirts in one order, sometimes in many sizes. Items in the same order usually travel together. Occasionally we split an order into more than one parcel, for example when one design or size takes longer to print, so that the rest of your order is not held back. You never pay extra for a split shipment, every parcel gets its own tracking number, and we tell you in the shipping email how many parcels to expect.
\nIf you are planning a big group order with a firm event date, email us first. We can tell you whether a single parcel is likely and how to give everyone the right size using the measurements in our Size Guide.
\nContact us with your order number if tracking has not updated for 7 business days, or if your parcel has not arrived 7 business days after the latest estimated delivery date. We open an investigation with the carrier for you, so you do not have to chase them yourself. If the carrier confirms the parcel is lost, or the investigation is not resolved within 5 business days, we send a free replacement or give you a full refund, whichever you prefer. A refund reaches your original payment method within 7 calendar days of approval, as set out in our Refund Policy.
\nIf tracking says “delivered” but you cannot find the parcel, please check around the property, with neighbours, with building reception or a mailroom, and with your local post office, since parcels are sometimes scanned as delivered a little before they actually arrive. If it still has not turned up, contact us within 60 days of the delivery date shown in tracking and we will work through it with you and the carrier.
\nSoft-packed T-shirts survive transit well, but accidents happen: a torn mailer, a tee soaked by rain, or a print that was scuffed on the way. Keep the packaging if you can and take photos of the outer packaging, the shipping label and the affected tee. Send them to support@honeyshirt.com within 60 days of delivery. We send a replacement or a full refund at no cost to you, and in most cases you do not need to send the damaged item back. Our Returns & Exchanges Policy covers misprints, wrong sizes and other problems that are not caused by shipping.
\nAll prices are in US dollars. Orders delivered within the United States are not subject to import duties; any sales tax that applies is calculated and shown at checkout before you pay.
\nOrders delivered to Canada, Australia or New Zealand are imported from the United States. The destination country may charge import duties, taxes such as GST, or customs handling fees, depending on the order value and local rules. These charges are set by the destination country, are not included in our prices or our free shipping, and are paid by the recipient when the carrier asks for them. If you are unsure, check the current import thresholds with your country’s customs authority before ordering. If you refuse to pay import charges and the parcel is returned to us, we refund the item price once the parcel arrives back with us; because shipping was free, there is no shipping charge to deduct.
\nSevere weather, carrier network disruptions, customs backlogs and public emergencies can slow parcels down after they leave us. When we know about a widespread delay, we post a notice on the site. These delays do not change your rights: if a parcel ends up lost, the late and lost parcel rule in section 8 still applies.
\nFree shipping covers the trip to you. If you return a tee because you changed your mind or want a different size, you pay to send it back and we pay to ship the exchange out to you. If the return is because of our error, such as a misprint, a defect or the wrong item, return shipping is free. The details live in our Returns & Exchanges Policy, and how and when money is returned is explained in our Refund Policy.
\nEmail support@honeyshirt.com, browse the Help Center or submit a ticket, and include your order number so we can find your parcel quickly. We reply within 1 business day. Quick answers to common delivery questions are also collected in our FAQs.
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