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\nThese Terms of Service (“Terms”) are the agreement between you and Honeyshirt, 231 Oxford Ave, Sugar Grove, IL 60554, United States (“Honeyshirt”, “we”, “us”), for using honeyshirt.com and buying from our store. By browsing the site or placing an order you agree to these Terms and to the policies they link to. We have tried to write them in plain English. Nothing in these Terms takes away rights you have under consumer protection laws that cannot be waived where you live.
\nYou may use honeyshirt.com to browse and buy tees for yourself or as gifts. To place an order you must be old enough to enter a binding contract where you live, or have a parent’s or guardian’s permission and involvement. If you create an account, keep your password private, use your own accurate details, and tell us straight away if you think someone else has used your account. You are responsible for activity under your account unless it happened because of our failure.
\nHoneyshirt does not hold a warehouse of pre-printed shirts. When you order, we print your chosen design onto a blank tee in your size and colour, inspect it and ship it. This has three practical consequences that these Terms reflect:
\nWe describe and show each design as accurately as we can, including the garment colour, print position and available sizes. Some product images are digital mock-ups showing how the design will look on the tee, rather than photographs of the exact shirt you will receive. Screens display colours differently, and a design printed on a dark tee looks softer than the same design on a white tee. Body length and chest measurements for sizes S through 5XL are published in our Size Guide. If the tee you receive is materially different from its description, you are covered by our Refund Policy.
\nSome designs let you add a name, number, date or photo. When you submit personalization, you confirm that:
\nWe may refuse or cancel a personalized order that breaks these rules, or that cannot be printed to an acceptable quality, and refund it in full. We may email you before printing to check a likely typo or a low-resolution photo. You grant us a limited licence to use your uploaded content solely to produce, ship and support your order; we do not use it for marketing without your separate permission, as described in our Privacy Policy.
\nPrices are shown in US dollars (USD) and may change at any time before you place an order. The price of each item, shipping (free) and any applicable tax are confirmed at checkout before you pay. If a product was listed at a clearly wrong price because of an error, or a blank tee in your size and colour becomes unavailable after you order, we contact you and either correct the order with your agreement or cancel it and give you a full refund, received within 7 calendar days.
\nPlacing an order is an offer to buy the items in your cart. We accept the offer when we send the order confirmation email, and the contract is formed at that point. We may decline or cancel an order before shipping if we suspect fraud, cannot verify payment, cannot deliver to the address, the order breaks these Terms, or the personalization breaks section 4. If we cancel, we refund everything you paid.
\nYou agree to pay the total shown at checkout using one of the payment options offered there, which are described on our Payment Methods page. Payments are processed by our payment providers; we do not see or store full card numbers. You confirm that you are authorised to use the payment method you choose.
\nWe ship to the destinations and within the timeframes described in our Shipping & Delivery policy. Delivery dates are estimates, not guarantees. We are responsible for your order until it is delivered to the address you gave us; if a parcel is lost or damaged in transit, we replace or refund it as that policy describes. Orders delivered outside the United States may be subject to import duties and taxes set by the destination country and payable by the recipient.
\nYou can return any product within 60 days of delivery under our Returns & Exchanges Policy, including size and colour exchanges. Approved refunds reach your original payment method within 7 calendar days under our Refund Policy. These policies form part of these Terms, and if any wording here seems to conflict with them, the policy that is more favourable to you applies.
\nDiscount codes and promotions apply only as described in their terms, cannot be exchanged for cash, and cannot be combined unless the terms say so. We may end or change a promotion at any time, but a change never affects an order you have already placed. A promotion never shortens the 60-day return window.
\nIf you post a review, a photo of yourself in your tee, or other content on the site, it must be honest, based on your own experience, lawful and yours to share. You give us a non-exclusive, royalty-free licence to display it on the site with the name you choose. We may decline or remove content that is misleading, offensive, off-topic or that infringes someone else’s rights. We do not pay for reviews and we do not edit them to change their meaning.
\nThe site and its content, including the Honeyshirt name and logo, our original designs, product photos and mock-ups, descriptions, page layouts and code, belong to Honeyshirt or our licensors and are protected by intellectual property laws. Buying a tee gives you the right to wear, gift and resell that physical tee; it does not give you the right to reproduce the design. See our Intellectual Property Policy and DMCA page for permitted use and how to report infringement.
\nYou must not misuse the site. That includes trying to break or bypass its security, introducing malware, scraping it with automated tools beyond normal search-engine indexing, placing orders with stolen payment details, submitting false return or damage claims, harassing our staff, or using the site for any unlawful purpose. We may suspend accounts or refuse orders connected with misuse.
\nWe work to keep the site accurate and available, but we provide it “as is” and do not promise it will always be uninterrupted, error-free or free of harmful components introduced by third parties. Design inspiration, gift ideas and sizing advice on the site are general guidance. Nothing in this section limits the guarantees you have under consumer law for the tees you buy, such as their being of acceptable quality and matching their description.
\nTo the extent the law allows, Honeyshirt is not liable for indirect or consequential losses, such as lost profits or missed events, arising from your use of the site or a purchase, and our total liability for any order is limited to the amount you paid for that order. These limits do not apply to liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or for breach of your statutory consumer rights.
\nWe are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, carrier or customs disruptions, power or internet outages, or public emergencies. If such an event affects your order, we tell you, and if we cannot fulfil it within a reasonable time you may cancel for a full refund.
\nThese Terms are governed by the laws of the State of Illinois, United States, without limiting any mandatory consumer protection law of the country, state or province where you live, which continues to protect you. If you have a problem, please contact us first at support@honeyshirt.com; most issues are solved quickly by email. Nothing in these Terms prevents you from bringing a claim in a small-claims court or before a consumer authority where you live.
\nWe may update these Terms from time to time, for example when we add a new product type or payment option. The version in force when you place an order applies to that order, and the “Last updated” date at the top shows the latest change. Significant changes are announced on the site before they take effect.
\nIf any part of these Terms is found to be unenforceable, the rest remains in effect. If we do not enforce a right immediately, we have not given it up. You may not transfer your rights under these Terms without our consent; we may transfer ours to a business that takes over the store, and your rights will not be reduced as a result.
\n| Stage | \nWhat happens | \nYour options at this stage | \n
|---|---|---|
| Checkout | \nYou choose the design, size, colour and any personalization, enter your address and pay. | \nReview every line and the personalization fields before confirming. | \n
| Confirmation | \nWe email an order confirmation; the contract is formed. | \nFree changes or cancellation within 24 hours if not shipped. | \n
| Printing | \nYour tee is printed, cured and inspected within 1–3 business days. | \nAddress changes still possible; other changes only if not yet printed. | \n
| Dispatch | \nThe parcel is handed to the carrier and a tracking link is emailed. | \nCarrier redirect requests only. | \n
| Delivery | \nThe carrier delivers, usually within 3–7 business days of dispatch. | \nReturns and exchanges for 60 days from delivery. | \n
Because every tee is printed individually by direct-to-garment or similar methods, small variations are a normal part of the product and are not defects. These include a design that sits slightly higher, lower or to one side compared with the mock-up within a small margin; slight colour differences between a screen and ink on fabric; a softer, more muted look on dark garments; a faint outline or smell from the print pre-treatment that disappears after the first wash; and natural variation in garment dye between batches.
\nThe following are defects, and you are entitled to a free replacement or a full refund for them within 60 days of delivery: missing, blurred, smudged, streaked or patchy areas in the print; a design clearly crooked or far from its intended position; the wrong design, colour or size; a print that cracks or peels after normal care during the 60 days; holes, stains or faulty seams; and any garment that does not match its product description in a material way. If you are unsure which category your tee falls into, send us photos and we will decide fairly; when in doubt, we decide in your favour.
\nCare instructions are on the garment label and in our Size Guide. Washing inside out in cold water and avoiding high dryer heat, bleach and direct ironing on the print helps the design last. Damage caused after delivery by misuse, accidents, bleach, very hot washing or ironing directly on the print is not covered as a defect, although change-of-mind returns remain available for unworn items within 60 days.
\nWhen you buy a tee for someone else, you remain the customer under these Terms, and refunds go to you unless you ask us to issue store credit to the recipient. The recipient may exchange the tee for another size or colour within 60 days of delivery by contacting us. We will not share the price you paid or your payment details with the recipient, and we may ask the recipient for basic order information to confirm the exchange relates to a genuine order.
\nFor orders with many tees, each item is treated individually for returns, exchanges, defects and refunds. A problem with one shirt does not affect the rest of the order. We may ship large orders in more than one parcel at no extra cost. If you plan a group order for an event with a fixed date, please contact us before ordering; any timing estimate we give is our honest assessment, not a guaranteed delivery date.
\nOrders delivered outside the United States are exported by Honeyshirt and imported by you. You are responsible for any import duties, taxes or customs fees charged by the destination country, unless we tell you otherwise at checkout. You agree that the information you give for customs purposes, such as the recipient’s name and address, is accurate. Where a parcel is refused because import charges were not paid, our refund obligations are set out in our Shipping & Delivery policy.
\nBy placing an order or contacting us, you agree that we may communicate with you electronically, mainly by email to the address you provide. Order confirmations, shipping notices, return authorizations and refund confirmations sent by email satisfy any requirement that such communications be in writing. Please keep your email address up to date and check your spam folder. Marketing emails are sent only with your consent and you can unsubscribe at any time.
\nThe site may link to carriers’ tracking pages, payment providers and other third-party sites. We are not responsible for the content, availability or privacy practices of those sites, and their own terms apply when you use them. Payment processing is carried out by third-party providers under their own terms, which you may be asked to accept at checkout.
\nIf you submit personalization content, reviews or photos that infringe someone else’s rights or break the law, you are responsible for that content. To the extent the law allows, you agree to compensate Honeyshirt for reasonable costs, including legal costs, arising from a claim by a third party that content you supplied for printing infringes their rights. This does not apply where the claim results from our own error or from content we chose to add.
\nYou may stop using the site and close your account at any time by contacting us. We may suspend or close an account, or refuse future orders, if it is used for fraud, abuse of the returns process, harassment of our team or any breach of these Terms. Closing an account does not affect orders already placed, refunds owed to you, or your rights under consumer law.
\nThese Terms, together with the policies they link to and your order confirmation, are the entire agreement between you and Honeyshirt about your use of the site and your purchases. Headings are for convenience only. Words such as “including” mean “including without limitation”. If these Terms are translated, the English version applies to the extent permitted by law. Where these Terms and a policy page differ, the wording more favourable to you applies.
\nWhen a product shows a reduced price alongside an earlier price, the earlier price is a price at which that product was genuinely offered on the site; we do not invent “was” prices. If a price drops after you order, we do not automatically refund the difference, but within 24 hours of ordering, before printing, you may cancel for a full refund and reorder at the new price. A price shown in a promotional email applies only for the period stated in that email.
\nLegal notices to Honeyshirt, including copyright and intellectual property notices, should be sent by email to support@honeyshirt.com with a clear subject line, and may also be posted to Honeyshirt, 231 Oxford Ave, Sugar Grove, IL 60554, United States. A notice is received when we confirm it by email or, for post, when it is delivered to that address. Notices from us to you are sent to the email address on your order or account.
\nDesigns, colours and sizes can be added to or removed from the store at any time, for example when a blank garment is discontinued by its manufacturer or a seasonal design is retired. Removing a design never affects an order that has already been confirmed: if we cannot print a confirmed order exactly as placed, we contact you to offer a close alternative or a full refund, received within 7 calendar days. We do not guarantee that a design you saw previously will be available again, though we are always happy to hear requests.
\nQuestions about these Terms? Email support@honeyshirt.com, write to Honeyshirt, 231 Oxford Ave, Sugar Grove, IL 60554, United States, or visit Contact Us. See also our Privacy Policy and the Help Center.
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