Cancel or Change an Order
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Ordered a medium when you meant a large? Spotted a typo in the name you want printed on the back? Need the parcel to go to your office instead of home? This page explains how to cancel a Honeyshirt order or change its size, colour, design, personalization, quantity or shipping address, how the 24-hour window works for tees that are printed on demand, and how quickly your money comes back when an order is cancelled.
Cancellations and changes at a glance
- Free cancellation or changes: within 24 hours of placing your order, as long as it has not shipped.
- After 24 hours: we still try to help until the parcel is handed to the carrier, but a tee that is already printed may not be changeable.
- Already shipped: accept the parcel and use our 60-day returns and exchanges.
- Refunds for cancelled orders: the full amount, received on your original payment method within 7 calendar days of our confirmation.
- How to ask: email [email protected] with your order number; we confirm in writing within 1 business day.
1. Why there is a 24-hour window
Honeyshirt prints every tee after you order it. Once ink is on cotton, that shirt cannot become a different size, colour or design. To give you time to catch mistakes, we hold every order for review before printing and accept cancellations and changes free of charge for 24 hours after checkout, as long as the order has not shipped. In practice, most mistakes are noticed in the first hour, when the confirmation email arrives, so the earlier you write, the more certain the change is.
After the 24-hour window we still do our best. If your tee has not been printed yet, we can usually make the change. If it has been printed but not shipped, we tell you honestly what is possible, for example shipping it as it is and handling a size swap as an exchange under our Returns & Exchanges Policy.
2. How to request a cancellation or change
- Email [email protected] or submit a ticket with the subject line “Cancel” or “Change” followed by your order number.
- Write from the email address you used at checkout if you can, so we can verify the order quickly.
- Say exactly what you want: the item and the new size or colour, the corrected spelling, the new address, or “cancel the whole order”.
- Wait for our written confirmation. We reply within 1 business day, and your request is final only once you receive that confirmation email.
Please do not place a second order to “replace” the first one without telling us; we might print and ship both. A short email is all it takes for us to merge or cancel them correctly.
3. Changes we can make before printing
| Change | Within 24 hours (not shipped) | After 24 hours, before shipping | After shipping |
|---|---|---|---|
| Size or colour of a tee | Yes, free | Only if not yet printed | Exchange within 60 days |
| Different design | Yes, price difference adjusted | Only if not yet printed | Return and reorder |
| Spelling of a name, date or number | Yes, free | Only if not yet printed | See section 5 |
| Replace an uploaded photo | Yes, free | Only if not yet printed | Return under our policy |
| Add or remove items | Yes | Removing: only if not printed; adding: as a new order | New order |
| Shipping address | Yes, free | Yes, until handed to the carrier | Carrier redirect request |
| Cancel the whole order | Yes, full refund | Only if not yet printed | Return within 60 days |
If a change affects the price, for example a different design with a different price, or adding an item, we tell you the difference before we do anything. We only charge more once you agree, and any lower amount is refunded to you within 7 calendar days.
4. Changing the shipping address
Address changes are the one change we can make right up until the parcel is handed to the carrier, because they do not affect printing. Send us the complete new address, including apartment or unit number and ZIP or postal code. We can only change the address to another destination we deliver to: the United States, Canada, Australia or New Zealand. Once the parcel has shipped, we can ask the carrier to redirect it, but the carrier decides whether that is possible and sometimes charges a fee for it; we will tell you before anything is charged. More detail is in our Shipping & Delivery policy.
5. Personalized tees: checking the details
For tees with a name, number, date or photo, the details you typed at checkout are exactly what we print. Before you pay, read the personalization fields slowly, especially capital letters, apostrophes and years. If we see something that looks like a typo, or a photo that is too small or blurry to print well, we email you before printing and wait for your reply, which can add a day to processing. If you notice a mistake yourself, tell us within 24 hours and we correct it free of charge.
If a personalized tee has already been printed with the details you entered, we cannot change it, but you are still covered by our 60-day returns. If what we printed differs from what you entered, that is our mistake and we reprint it correctly at no cost.
6. Cancelling an order
To cancel completely, email us within 24 hours with your order number. If the order has not shipped, we confirm the cancellation in writing and refund everything you paid, including any tax. If printing has already started after the 24-hour window, we may not be able to stop it; in that case the order ships as normal and you can return it within 60 days of delivery under our Returns & Exchanges Policy.
7. If your order has already shipped
Once the parcel is with the carrier, we can no longer cancel it. Please accept delivery rather than refusing it. Refused parcels take a long time to come back to us, and international parcels refused at customs can be held or destroyed. Once it arrives, start a return or exchange within 60 days. If you only need a different size, an exchange is usually the fastest route, and we pay to ship the new size to you.
8. How refunds for cancellations work
When we confirm a cancellation, we refund the full amount to your original payment method and it reaches you within 7 calendar days of our confirmation. You receive an email with the refund confirmation. If the money has not appeared after 7 calendar days, contact us and we send the transaction reference so your bank can trace it. Our Refund Policy covers refunds in more detail, including store credit if you prefer it.
9. When Honeyshirt cancels an order
Very occasionally we have to cancel an order ourselves, for example when:
- a blank tee in your chosen size or colour is unavailable and no close alternative exists;
- an uploaded photo or requested text cannot be printed to our quality standard, or would infringe someone else’s rights or trademarks;
- a price was displayed incorrectly because of a technical error;
- a payment cannot be verified, or the delivery address is outside the countries we ship to.
If that happens, we email you straight away, explain why, and refund the full amount, received within 7 calendar days. Where possible we suggest an alternative, such as a different colour of the same design, so you can still have a tee in time.
10. Group orders, duplicate orders and billing details
Group and matching-shirt orders
For family reunions, birthday crews and team tees, sizes often change after the order is placed because someone measured again. Send all the size changes for the group in a single email within 24 hours, listing each line as “design, old size, new size”. One consolidated message prevents half-applied changes and lets us confirm the whole order in one reply. If one person drops out after printing, that shirt can still be returned within 60 days of delivery like any other item.
Accidental duplicate orders
Double-clicking at checkout or retrying after a slow page can sometimes create two identical orders. If you see two confirmation emails for the same items, tell us the order numbers. Within the 24-hour window we cancel the extra order and refund it in full; even after 24 hours, if the duplicate has not been printed, we cancel it free of charge.
Billing details and payment method
We cannot switch the payment method on an order that has already been paid. If you want to pay a different way, we cancel the original order within the window, refund it, and you place a new order. A billing address that differs from the shipping address is fine and does not need to be changed. We will never ask you to email card numbers or security codes to make a change; if a message claiming to be from us asks for them, do not reply and forward it to us.
Changes after a delay notice
If we email you about a delay, for example because a blank in your size is temporarily unavailable, you can cancel that order or switch to another colour or size even if more than 24 hours have passed since checkout. A delay we caused should never lock you into waiting.
11. Examples
“I ordered the wrong size ten minutes ago”
Email us with the order number and the correct size. We change it before printing, confirm in writing, and nothing else changes: same price, same free shipping, same delivery estimate.
“I’m moving next week”
Send the new address as soon as you know it. If the parcel has not shipped, we update it; if it has, we ask the carrier for a redirect and tell you the outcome.
“I typed 1965 but Grandpa was born in 1956”
If you write within 24 hours, we correct the year before printing at no cost and send you a confirmation showing the corrected text. If the tee has already been printed with the year you entered, it is still covered by our 60-day returns, and we will gladly help you reorder with the correct year.
“My sister already bought Dad the same shirt”
Within 24 hours, we cancel and refund in full. After that, if it has already printed, let it ship and return it within 60 days of delivery, or swap it for a different design as a return plus a new order.
12. Contact us
Questions about an order you just placed? Email [email protected] and include your order number. You can also check the status of an order on Order Tracking or read quick answers in our FAQs.