Returns & Exchanges Policy
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A T-shirt should fit the way you hoped and look the way it did on the screen. If yours does not, Honeyshirt gives you 60 days from delivery to return or exchange it, for any reason. This page is about the process: what you can send back, how to start, who pays for the return trip, how exchanges for a different size or colour work, and what happens once your parcel reaches us. How and when your money comes back is covered separately in our Refund Policy.
Returns at a glance
- Return window: 60 days from the delivery date shown in tracking.
- What qualifies: every tee and product we sell, including personalized designs, for any reason.
- Exchanges: a different size or colour of the same design, subject to availability.
- Return shipping: free when we made a mistake (misprint, defect, wrong item or damage); for change-of-mind returns and size swaps you pay the return postage and we pay to send the exchange.
- Restocking fees: none.
- Send-back deadline: 14 days after we approve your return.
- Inspection: within 2 business days of your parcel arriving.
- Refund timing: received on your original payment method within 7 calendar days after approval.
1. How long you have
You have 60 calendar days from the delivery date in tracking to tell us you want a return or exchange. You do not need to have the parcel back with us inside those 60 days; you only need to contact us within them. After we approve the request, you have 14 days to post the item. If you received the tee as a gift, the same 60 days run from the day it was delivered to you.
Example: a parcel delivered on March 3 can be reported any time up to May 2. If we approve your request on May 1, you still have until May 15 to send it.
If tracking does not show a delivery date, for example because the final scan was missed, we use the date you tell us the parcel arrived, as long as it is consistent with the carrier’s last tracking event. Holidays and weekends do not pause or shorten the window.
2. What counts as a Honeyshirt return
Every product in our store can be returned within 60 days, including tees printed with a name, date or photo you supplied. Personalized items are made only for you, so we cannot resell them, but we would still rather you have a shirt you are happy with. What we ask depends on why the item is coming back:
- Change of mind, wrong size choice or colour preference: please send the tee back unworn and unwashed, in the condition it arrived, with no deodorant marks, pet hair or perfume, and in its original bag where possible. Trying it on at home to check the fit is completely fine.
- Misprint or defect: a faded or patchy print, a design placed noticeably off-centre, ink smudges, cracking after normal washing within the 60 days, holes, loose seams or a size label that does not match the order. Return it in any condition; you only needed to wear or wash it to discover the problem.
- Wrong item: a different design, colour or size from the one on your order confirmation. Return it in any condition and we put it right.
- Damaged in transit: see section 6; usually no return is needed at all.
For hygiene reasons, tees returned after being worn are never resold as new. We donate or recycle returned garments that cannot be resold, rather than sending them to landfill.
3. Starting a return or exchange, step by step
- Email [email protected] or submit a ticket with your order number, which items you want to return, the reason, and whether you would like an exchange (tell us the new size or colour) or a refund.
- For a misprint, defect, wrong item or damage, attach clear photos: the full tee laid flat, a close-up of the problem, and the size label. Daylight photos show print issues best.
- We reply within 1 business day with a return authorization, the return address and step-by-step instructions. When the return is our responsibility, we include a prepaid label or explain how we will reimburse your postage.
- Fold the tee, put it in a mailer or bag with a note showing your order number, and ship it within 14 days. A tracked service protects you if the parcel goes missing; keep the receipt and tracking number until the return is complete.
Please do not post anything back before you hear from us. Parcels that arrive without an authorization, an order number or a name take much longer to match to an order.
4. Who pays for return shipping
| Reason for return | Return postage | Shipping of replacement or exchange |
|---|---|---|
| Misprint, defect or not as described | Free: prepaid label or reimbursement | Free |
| Wrong design, colour or size sent | Free: prepaid label or reimbursement | Free |
| Damaged in transit | Usually no return needed | Free |
| Size exchange you chose | Paid by you | Free (we pay to ship the new size) |
| Change of mind, refund requested | Paid by you | Not applicable |
When we reimburse return postage, we refund the reasonable cost of a standard tracked service after you send us the receipt. We never charge restocking fees, and we never deduct anything for opening the bag or trying the tee on.
5. Exchanges for a different size or colour
Sizing is the most common reason tees come back. If your chest measurement fell between two sizes, or the recipient simply prefers a looser fit for layering over a hoodie, we will swap the tee for another size or colour of the same design. Here is how a size exchange works:
- Tell us the size you want. Our Size Guide lists body length and chest measurements for every size from S to 5XL, so you can compare with a shirt you already like.
- Send the original tee back as described in section 3. We pay to ship the new size to you.
- Because each tee is printed on demand, the exchange tee is printed once your return is on its way or has arrived, then ships within 1–3 business days. For our errors we start printing as soon as we have your photos.
- If the size or colour you want is not available for that design, we suggest the closest alternative or give you a full refund for the returned item.
Want a completely different design instead? We treat that as a return plus a new order: return the original under this policy and place a new order for the design you prefer, and we refund the returned item once it is approved.
6. Misprints, defects, wrong items and damage
If something arrives misprinted, faulty, damaged or not what you ordered, tell us within 60 days of delivery and include photos. In most of these cases you do not need to send the item back: we print and ship a free replacement or give you a full refund, including any shipping you paid. If we do need the tee back to check a printing fault, we send a prepaid label. Replacements for our errors are prioritised in printing so you are not waiting longer than necessary.
Colours can look slightly different on a phone or monitor than ink on cotton does in daylight, and a print on a dark tee naturally looks a little softer than the same design on a white tee. That is normal for direct-to-garment printing. If the difference is clearly beyond what you would expect, for example a red design that arrived orange, send us a photo next to the product page on your screen and we will treat it as not as described.
7. What happens after your return arrives
We inspect returned items within 2 business days of arrival and email you the result. If the return is approved, we either ship your exchange or process your refund the same business day, and the money reaches your original payment method within 7 calendar days of approval. If a change-of-mind return arrives worn, washed or damaged after delivery, we email you before doing anything else and explain the options; see section 5 of our Refund Policy for how partial refunds work.
8. Orders that have not shipped yet
If your parcel has not left us, you do not need a return at all. Within 24 hours of ordering we can usually still cancel the order or change the size, colour, design or address before printing. Visit Cancel or Change an Order for the details.
9. Returns for gifts and group orders
If you received a Honeyshirt tee as a gift, you can exchange it for another size or colour yourself. Contact us with the order number if you have it, or the purchaser’s name and email if you do not. Exchanges are the simplest route for gifts. If a refund is chosen, it goes back to the person who paid, unless they ask us to issue store credit to you instead.
For matching-shirt orders, such as family reunion or team tees in several sizes, you can return or exchange individual shirts; the rest of the order is not affected. Each returned shirt is handled under the same rules on this page.
10. Returns from Canada, Australia and New Zealand
The 60-day window applies everywhere we deliver. For change-of-mind returns from outside the United States, international postage can cost more than the tee itself, so we will tell you the return address and, where it makes sense, suggest an exchange instead. For our errors, we cover the return or simply send a replacement without asking for the item back. Import charges you paid to your local customs authority are refunded only if that authority refunds them; we can provide paperwork to support a claim.
11. Three common situations, and how they play out
“The XL is too roomy for my son”
He tried it on once and it hangs past his hips. Email us within 60 days with the order number and the size you want; we approve the exchange, you post the unworn tee back at your own cost, and we ship the L to you free once the return is on its way. Comparing his favourite shirt with the body length column in the Size Guide first helps avoid a second swap.
“The name on the back is spelled wrong”
If the spelling matches what you typed at checkout, it is treated like a change-of-mind return, although we will always try to help, for example with a reprint at a reduced cost. If the spelling differs from your order, it is our error: send a photo and we reprint the tee correctly and ship it free, with no need to return the original.
“The print started cracking after three washes”
Within 60 days of delivery, cracking or peeling after normal care (washed inside out, cold water, no iron on the print) counts as a defect. Send a photo of the print and of the care label, and we replace the tee free or refund it in full.
12. Help with a return
Email [email protected] and we reply within 1 business day. You can also read our FAQs, check our Shipping & Delivery policy, or visit the Help Center.