Refund Policy
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This Refund Policy is about money: when Honeyshirt refunds you, how much comes back, which payment method it goes to, and how long it takes to reach you. The practical steps for sending a tee back or swapping a size are on our Returns & Exchanges Policy page. The short version is simple: every product can be returned within 60 days of delivery, and once a refund is approved the money reaches your original payment method within 7 calendar days.
Refunds at a glance
- Refund timing: received on your original payment method within 7 calendar days of approval.
- When approval happens: when your return is received and inspected, your photo claim is approved, or your cancellation is confirmed.
- Where the money goes: back to the payment method you used, or to store credit if you ask for it.
- Eligibility window: 60 days from delivery, for every product.
- Full refunds, including any shipping paid: misprints, defects, wrong items, damaged or lost parcels, and orders cancelled before they ship.
- Fees: no restocking fees and no refund processing fees.
1. The situations in which you get money back
Each situation below lists what we need from you and what you receive. If your case does not fit neatly into one of them, write to us anyway; we look at every request individually.
1.1 Misprinted, defective or not as described
This covers prints that are patchy, smudged, blurred, cracked or peeling within 60 days of delivery under normal care, designs placed clearly off-centre, seams that come apart, holes, and tees that are noticeably different from the product page, such as a different garment colour or a design colour that is clearly wrong.
What to send: your order number, a photo of the full tee laid flat, a close-up of the problem and a photo of the size label.
What you receive: a full refund of the item price, or a free reprint if you prefer. In most cases you keep or recycle the faulty tee; we only ask for it back when we need to check a printing problem, and then we send a prepaid label.
1.2 We sent the wrong design, colour or size
What to send: your order number and a photo of the tee you received, including the size label.
What you receive: the correct tee printed and shipped free, or a full refund. If we need the wrong item returned, the label is on us.
1.3 Your parcel was lost or arrived damaged
If tracking has not moved for 7 business days, or the parcel has not arrived 7 business days after the latest estimated delivery date, we open a carrier investigation. If the carrier confirms it is lost, or the investigation is not resolved within 5 business days, you choose a full refund or a free replacement. Parcels damaged in transit are refunded or replaced on the strength of your photos.
1.4 You changed your mind or the size is wrong for you
You can return any unworn, unwashed tee within 60 days of delivery and receive a refund of the item price. You pay the cost of posting it back to us. Because shipping to you was free, there is no outbound shipping charge to deduct, and we never charge a restocking fee. If what you really need is another size, an exchange is usually quicker than a refund and a new order.
1.5 You cancelled before the order shipped
If we confirm your cancellation before the parcel leaves us, as described on Cancel or Change an Order, you receive a full refund of everything you paid, including any tax.
1.6 We cancelled your order
If we have to cancel, for example because a design cannot be printed to our standard, a blank in your size is unavailable, or a payment cannot be verified, we email you and refund the full amount, which reaches you within 7 calendar days.
2. How long a refund takes, from approval to your account
We approve a refund at one of three moments: when we have received and inspected your returned tee (inspection happens within 2 business days of arrival), when we approve a photo claim for a misprint, defect, wrong item or damage, or when we confirm a cancellation. We process the refund the same business day, email you a confirmation, and the money reaches your original payment method within 7 calendar days of approval.
| Step | Who acts | Time |
|---|---|---|
| You contact us with the order number and reason | You | Any time within 60 days of delivery |
| We reply with approval or return instructions | Honeyshirt | Within 1 business day |
| You post the tee back (only when a return is needed) | You | Within 14 days of our approval |
| We inspect the returned tee | Honeyshirt | Within 2 business days of arrival |
| Refund issued and confirmation emailed | Honeyshirt | Same business day as approval |
| Money visible on your original payment method | Payment provider | Within 7 calendar days of approval |
If the refund has not appeared after 7 calendar days, contact us. We send you the transaction reference so your bank can trace it, and we keep following up with the payment provider until the money arrives.
3. Where the money goes
- Refunds go back to the payment method you used at checkout. The payment options available to you are always shown at checkout and described on our Payment Methods page.
- If you prefer, we can issue store credit instead, which you can use straight away on another design.
- For gifts, the refund goes to the person who paid. The purchaser can ask us to issue store credit to the recipient instead.
- Refunds are made in US dollars, the currency you paid in. If your card is in another currency, your bank converts the amount, and exchange rates can move between purchase and refund. We do not charge any fee to process a refund.
4. What is refunded in each case
| Situation | Item price | Shipping you paid | Return postage |
|---|---|---|---|
| Misprint, defect or not as described | Refunded in full | Refunded (shipping is free) | Free (prepaid label or reimbursed), usually not needed |
| Wrong design, colour or size sent | Refunded in full | Refunded (shipping is free) | Free (prepaid label or reimbursed) |
| Lost or damaged in transit | Refunded in full | Refunded (shipping is free) | Not applicable |
| Changed your mind or wrong size chosen | Refunded in full | Nothing to refund (shipping is free) | Paid by you |
| Cancelled before shipping | Refunded in full | Refunded (shipping is free) | Not applicable |
5. Partial refunds, and when they can happen
A partial refund is rare and only possible for a change-of-mind return that arrives worn, washed, stained, stretched or damaged after delivery. Before deducting anything we email you the proposed amount, the reason and photos. You can accept, or ask us to send the tee back to you instead at no further cost, and nothing is deducted. We never apply partial refunds to misprints, defects, wrong items or transit damage.
6. Store credit
Store credit is optional; it is never forced on you instead of a refund. If you choose it, the credit equals the full refund amount, is linked to the email address on your order, and can be used on any design in the store. Ask support to apply it to your next order and we confirm the remaining balance by email each time it is used. If you are unsure whether credit or a refund suits you better, tell us what you plan to buy next and we will explain both options before you decide; choosing a refund is always fine.
7. Payment disputes and chargebacks
If a charge looks wrong, please contact us first. We can usually fix a duplicate charge or a missing refund within a day or two, faster than a bank dispute that can take weeks. Contacting us does not affect any right you have with your bank or payment provider, and if you have already opened a dispute, we will still help and share the information the provider asks for.
8. Promotions, discounts and refunds
If you used a discount code, the refund is the amount you actually paid for the item after the discount. If you return part of an order that qualified for a multi-item promotion, we refund each returned item at the price you paid for it in that order. Promotional terms never reduce the 60-day return window or the 7-day refund timing.
9. Personalized tees and refunds
Tees printed with a name, number, date or photo you supplied are made for you alone, yet they are still covered by the same 60-day window. If the personalization was printed differently from what you entered at checkout, or a photo was printed noticeably darker, blurrier or cropped differently from the preview, that is our error and you receive a full refund or a free reprint. If the tee matches exactly what you entered, a refund is handled as a change-of-mind return under section 1.4. When we spot a likely typo or a low-resolution photo before printing, we email you to check, which is one reason personalized orders can take a little longer to ship.
10. Worked examples
A two-tee order where one shirt is misprinted
You ordered a matching pair for a couple’s trip, and the back print on one tee is smudged. You email a photo on day 12 after delivery. We approve the claim the same day, refund that tee in full or reprint it at no cost, and you keep the other tee as it is. No return is needed for the smudged shirt.
A size that turned out too small
You ordered an M for your brother, and the chest is too tight. You choose a refund rather than an exchange, post the unworn tee back within 14 days of our approval, and pay the postage. The parcel arrives on a Tuesday, we inspect it by Thursday, approve the refund that day, and the full item price reaches your original payment method within 7 calendar days.
An order cancelled an hour after checkout
You realise you picked the wrong design. You email us within 24 hours, before printing starts. We confirm the cancellation in writing and refund everything you paid, received within 7 calendar days of our confirmation.
11. Things we will never do
- Charge restocking, processing or “handling” fees on a refund.
- Hold a refund until you buy something else, or force store credit on you.
- Deduct anything from a refund without first emailing you the amount and the reason.
- Ask you to send card numbers, security codes or passwords to process a refund; refunds go back through the original payment method automatically.
12. Contact us about a refund
Email [email protected] or submit a ticket with your order number and we reply within 1 business day. Related pages: Returns & Exchanges, Shipping & Delivery, Payment Methods and our FAQs.