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Questions about a design, a size, a gift deadline or an order that has already shipped? The Honeyshirt support team answers every message personally, by email, within 1 business day. This page tells you how to reach us, what to include so we can help on the first reply, and which page already answers the most common questions if you would like an instant answer.

Contact details

1. The fastest way to get help

Email is the quickest route for anything about an order, because it lets you attach photos and keeps a written record of what we agreed. Write to [email protected], or use our Submit Ticket page, which opens an email with a pre-filled subject for your topic. Both reach the same team. We do not offer phone support at the moment; email lets us check your order, printing records and tracking properly before replying instead of guessing on a call.

Our postal address is for written correspondence only. It is not a returns address and not a shop you can visit; return instructions are emailed with each approved return.

2. What to include in your message

  • Order number from your confirmation email, ideally in the subject line.
  • Name and checkout email, if you are writing from a different email address.
  • What you need: a size exchange, a change to a recent order, help with a delayed parcel, sizing advice, and so on.
  • Photos for any misprint, damage or wrong item: the whole tee laid flat, a close-up of the problem and the size label.
  • Your deadline, if the tee is for a birthday, holiday or event.

Please never send card numbers, security codes, passcodes or passwords. We will never ask for them.

3. Find the right answer instantly

Where to find answers by topic
Your question Best page Key facts
Where is my order? Order Tracking Tracking emailed at dispatch; most orders arrive in 4–10 business days
How much is shipping and how long does it take? Shipping & Delivery Free to the US, Canada, Australia and New Zealand
I need to change or cancel my order Cancel or Change an Order Free within 24 hours if not shipped
I want to return or exchange a tee Returns & Exchanges 60 days from delivery, any reason
When will I get my money back? Refund Policy Within 7 calendar days of approval
Which size should I order? Size Guide Measurements for S to 5XL
How can I pay? Payment Methods Options shown at checkout, prices in USD
Other common questions FAQs Over 30 quick answers

4. Help with a recent order

If you ordered within the last 24 hours and the parcel has not shipped, we can still change the size, colour, design, personalization or address, or cancel the order for free. Write as soon as you notice, with the subject “Change” or “Cancel” and your order number. Because every tee is printed to order, the earlier you write, the more certain it is that we can make the change before printing.

5. Problems with a delivered order

A tee that arrives misprinted, damaged, in the wrong size or not as described is our responsibility. Email us within 60 days of delivery with photos and we will send a free replacement or a full refund, usually without asking you to send the tee back. If you simply want a different size or changed your mind, you can return or exchange within 60 days of delivery; for size exchanges, we pay to ship the new size to you.

6. Questions before you buy

We are happy to help before you order, too. Common pre-order questions include:

  • Sizing: send the flat-lay chest width and length of a tee that fits well and we will recommend a size.
  • Personalization: ask whether a photo is sharp enough or how a name will look on the back.
  • Deadlines: tell us the date you need the tee and where it is going, and we will tell you honestly whether the estimate fits.
  • Group orders: share the number of shirts, sizes and event date and we will help plan it.
  • Design ideas: suggestions for new themes are always welcome.

7. Privacy, copyright and business enquiries

Privacy requests, such as asking for a copy of your data or for deletion, can be sent to the same email address with the subject “Privacy request”; see our Privacy Policy. Copyright notices follow the process on our DMCA page, and trademark or other intellectual property concerns are covered by our Intellectual Property Policy. Press and partnership enquiries are welcome by email too; please put “Business enquiry” in the subject line.

8. Real situations we help with every week

“Will it arrive before Saturday?”

A customer wants a game-day tee for her husband’s first tailgate of the season. She emails on a Monday with the design, size and ZIP code. We explain that printing takes 1–3 business days and transit is estimated at 3–7 business days, so Saturday of the same week is unlikely, and suggest ordering for the following weekend instead. An honest answer before ordering is better than a disappointed recipient.

“I uploaded the wrong photo”

A grandson orders a custom photo tee and realises an hour later that he uploaded a blurry version. He replies to his confirmation email with the better photo attached. Because it is within 24 hours and the tee has not been printed, we swap the photo at no cost and confirm in writing.

“The 2XL is too big for Dad”

A daughter writes three weeks after delivery. We approve an exchange to XL, she posts the unworn 2XL back, and we ship the XL free once the return is on its way. Comparing her dad’s favourite shirt with our size chart helps her get it right the second time.

“The parcel to Canada has not moved”

A customer in Ontario sees no tracking update for eight business days. We open an investigation with the carrier, keep her updated, and when the parcel is not found within 5 business days, she chooses a free replacement.

9. Messages that need a little more time

Most messages are fully answered in our first reply. A few need information from someone else before we can close them: carrier investigations, which can take up to 5 business days; returns, which we inspect within 2 business days of arrival; and refunds, which reach your original payment method within 7 calendar days of approval. In those cases our first reply, within 1 business day, explains what happens next and when you will hear from us again, so you are never left wondering.

10. Writing to us from Canada, Australia or New Zealand

Our support team works on US business days, so if you are in Australia or New Zealand your message may arrive while we are offline. That is fine: email any time, and the reply will usually be waiting when you wake up the next business day. Include your full postal code and country for delivery questions, and mention any message you received from the carrier or customs about import charges, so we can explain what it means. Prices, refunds and store credit are all in US dollars wherever you live.

11. Feedback, reviews and design ideas

We read every piece of feedback. If a tee made someone’s birthday, tell us; if something about the site was confusing, tell us that too, because it helps us fix it for the next customer. Design ideas are especially welcome: a sport we do not cover yet, a family saying that would make a great shirt, or a holiday theme you could not find. Ideas sent to us may inspire future designs; we never publish your name, photos or family details without your permission. Honest product reviews can be left on product pages once you have received your order.

12. Group, school and event orders

Planning tees for a family reunion, a birthday weekend, a fundraiser walk or a team party? Send us the number of shirts, the sizes if you know them, the design you have in mind and the date of the event. We reply with practical advice on sizing everyone, whether your timing works with our printing and delivery estimates, and how to place the order so that last-minute size changes can still be made within the 24-hour window. Every shirt in a group order keeps the same 60-day return and exchange cover as a single tee.

For very large or recurring orders, such as tees for a club every season, tell us roughly how often you expect to order. We will explain honestly what we can and cannot offer, rather than promising terms we have not confirmed.

13. When we reply

We answer messages Monday to Friday and reply within 1 business day. Messages sent at the weekend or on a US public holiday are answered on the next business day. If you have not heard from us within that time, please check your spam or promotions folder and add [email protected] to your contacts, then reply to your original email so the whole conversation stays together.

14. Beware of impersonation

Honeyshirt only contacts customers from [email protected]. We do not message customers on social media asking for payment, and we never ask for card numbers, passwords or one-time codes. If you receive a suspicious message using our name, do not click any links; forward it to us so we can warn other customers.

15. A note on how we work

Honeyshirt is an online store focused on printed T-shirts for gifts, game days, families and everyday wear. Every tee is printed after it is ordered and shipped from the United States to customers in the United States, Canada, Australia and New Zealand, with free shipping on every order. Our support promises are the same for everyone: a reply within 1 business day, 60 days to return or exchange, and refunds received within 7 calendar days of approval. You can read more about us on our About Us page.

16. Accessibility

We want honeyshirt.com to be easy to use for everyone. If you have trouble reading a page, using the size selector, completing checkout or opening any of our policies, please email us and describe the problem and the device or assistive technology you use. We will help you complete your order by email and work on fixing the issue on the site.

17. Contact us now

Email [email protected], submit a ticket, or browse the Help Center for step-by-step guides. We look forward to hearing from you.